Security
Keeping your account and investments safe.
Why should I trust Capitalyze®?
We may not have been around as long as some others, but we feel we’ve gone some way to earning your trust. o We are authorized…
What sort of security is maintained for all transactions?
All transactions are carried out using the NACH platform and run by NPCI which also handles all RTGS, NEFT, IMPS, UPI and other…
Why does Capitalyze® automatically log me out of my account?
Capitalyze® prioritizes your security over everything else. By automatically logging out, it restricts access to the app even if…
What does Capitalyze® do to protect me from fraud?
Here are some of the ways in which Capitalyze® ensures fraud protection: o Capitalyze® prioritizes your security over everything…
Why do I have to verify my savings account?
Your security is our primary concern, so we take every measure to verify that you are you! As all transactions are made to and…
Is my PIN important, can I change it?
Personal Identification Number is the access key for you to use your app. It is as important as your PIN in other cases like…
I forgot my PIN, what do I do?
It happens. Our support team is here to help! If you forgot your PIN, just click here and fill in the necessary details and…
What happens to my data if I delete the app?
Your data is secured at our cloud-based storage. We do not keep any SMS data or any other personal data. We just keep the data…
I want to buy a new phone, what will happen to my data and account?
Nothing at all! Just install the Capitalyze® app and log in to your account. You might be prompted to enter an OTP to re-verify…
My phone has been lost or stolen. What should I do?
In the unfortunate case that your phone gets lost or stolen, we can help make sure that no one gets access to your Capitalyze®…
How do I report unauthorized access to my account?
You should contact our support team at support@capitalyze.in as soon as possible. Click here to do so.
What if someone somehow gets access to my Capitalyze® PIN?
The only way you can move money in or out of your Capitalyze® account is via Direct Debit. The Direct Debit you set up only ever…
What data do you access and how do you keep it safe?
If you choose to use roundups, we require access to your SMS on a read-only basis. We filter the messages based on the source…
Is my data shared with others?
No data is shared with others. Only the transaction information is shared with the respective AMCs for taxation and regulatory…
Can Capitalyze® employees see my details, bank account or credit card account?
No. Capitalyze® uses NPCI’s NACH platform for transactions and the transactions are carried out on our behalf by HDFC Bank –…
Can I have two different profiles with Capitalyze®?
You should only open one profile. If by accident you have opened a duplicate profile, please click here.