My phone has been lost or stolen. What should I do?

In the unfortunate case that your phone gets lost or stolen, we can help make sure that no one gets access to your Capitalyze® account.

Lock your SIM card. You should call your mobile provider as soon as possible to lock your SIM card. This will make it impossible to verify the account on your lost/stolen phone again, as you need to receive SMS or phone calls to verify an account.

After this, you have two choices:

• Use a new SIM card with the same number to activate Capitalyze® on your new phone. This is the fastest way to deactivate your account on the stolen phone. Capitalyze® can only be activated with one phone number on one device at a time.
• You can also get in touch and we’ll help you secure the account and pause activity until you set up a new device. Your data will be available on reactivation, as it was before your phone went missing.

Note: We are not able to help you locate your phone. Remote Capitalyze® deactivation from another device is not possible.