In the unfortunate case that your phone gets lost or stolen, we can help make sure that no one gets access to your Capitalyze® account.

Lock your SIM card. You should call your mobile provider as soon as possible to lock your SIM card. This will make it impossible to verify the account on your lost/stolen phone again, as you need to receive SMS or phone calls to verify an account.

After this, you have three choices:

o Use a new SIM card with the same number to activate Capitalyze® on your new phone. This is the fastest way to deactivate your account on the stolen phone. Capitalyze® can only be activated with one phone number on one device at a time.
o Use your PIN on Capitalyze® Web and pause the transactions. Your data will be available upon reactivation from before your phone went missing. You can log on to Capitalyze®.in/account and stop all activity till you set up a new device.
o You can also click here and follow the steps

Note: We are not able to help you locate your phone. Remote Capitalyze® deactivation from another device is not possible.